Dynamics365

Dynamics 365 Voice of the Customer setup and configuration

In this video, I show you how to setup #Dynamics 365 Voice of the Customer (VoC) solution, how to setup a #survey and how to send out the survey invitation emails from D365 so that the piped data elements are populated by dynamic data from D365.
Dynamics 365 portals

How to setup Dynamics 365 Portals?

In this screen cast video, I show you how to do Dynamics 365 Portals setup. I will cover the installation steps that are needed to take in the Dynamics 365 admin center to have portal up and running against Dynamics 365 online instance. 
Dynamics 365 unified service desk

How to setup Dynamics 365 Unified Service Desk and how it is used in Call Center scenarios?

In this screen cast video, I show you how to install a basic Dynamics 365 Unified Service Desk (USD) setup. Furthermore, I share a few nice-to-know things that I learned while I installed my own demo environment.

How to do a Dynamics 365 web API request using OAuth2 access token retrieved from ADFS 2016

This screen cast is about Dynamics 365 web API request using OAuth2 access token retrieved from ADFS 2016. I show you how to configure the ADFS 2016 application group to allow client application access to CRM web API using OAuth2 resource owner credentials grant type (used for obtaining the access token).

How to do data migration for Dynamics CRM using KingswaySoft SSIS Integration Toolkit?

In this screen cast, I show you how to use the KingswaySoft SSIS Integration Toolkit for Dynamics CRM. It is very easy-to-use tool for running SSIS-based packages and fetching data from Dynamics CRM and saving it into another instance of Dynamics CRM.