THE MOST IMPORTANT COMPETITIVE FACTORS OF A MODERN ORGANIZATION ARE CUSTOMER EXPERIENCE AND CUSTOMER EXPERIENCE MANAGEMENT IN DIFFERENT CHANNELS

As experts in CRM and Marketing Automation solutions, we can help your organization to increase the performance of your B2B sales as well as take better care of your customers in every phase of the customer journey.

We are your travel guides to digital change whether you’re just starting the journey or looking for a competent partner to take you to the next level.

DESIGNING THE OPERATIONAL ENVIRONMENT

Customer experience is the basis of modern sales, which doesn’t consist solely of your sales unit but includes all the touchpoints your customer has with your organization as well. We’ll help you to recognize all the relevant touchpoints and the role of technology in the process. Together we will create a customer experience roadmap to achieve the goals.

TECHNOLOGIES FOR OMNICHANNEL SALES

CRM is the core of modern IT architecture. To be able to support all the roles affecting sales, tools for marketing automation, organizational interaction and modern learning are essential. Our implementation of Microsoft Dynamics CRM is called Vuolas CRM, which enables comprehensive management of customer experience.

DEVELOPMENT OF WORKING PROCEDURES

Information work, modern sales and customer service are tightly intertwined in today’s world. In addition to having quality tools for sales and marketing, sales work should be developed so that it will produce more customer value. We’ll help you to optimize a networked model for sales and marketing, which ensures the returns for your system and service investments.

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