How to setup Dynamics 365 Unified Service Desk and how it is used in Call Center scenarios?

In this screen cast video, I show you how to install a basic Dynamics 365 Unified Service Desk (USD) setup. Furthermore, I share a few nice-to-know things that I learned while I installed my own demo environment. Finally, a few words about setting up a Live Assist chat service and how that is integrated to D365 USD.

Check it out!