Dear Santa, Can I Get More Sales for Christmas?

Many CEOs are sending a letter to Santa Claus this year requesting a significant improvement in the productivity of sales. Most of the business leaders I have discussed with recently have presented their concern about how the general market situation and fierce changes in business environment have decreased average sales.

Social CRM Is Now A Few Steps Closer

Microsoft acquired this spring a social analytics company called Netbreeze. The former CEO of Netbreeze Francois Rüf is now working at Microsoft and he's in charge of integrating social technologies to Dynamics CRM. Rüf introduced his views on how companies should build their Social CRM strategies at Microsoft's Convergence in Barcelona last week. Here are some of the most juiciest points picked up from Rüf's presentation.

The Best Workplace in Finland

Employees feel they are working in a great workplace when they can trust the management, have pride in their work and enjoy the people they work with. Although it doesn’t sound too difficult to meet these expectations, only few work communities do. Luckily I have the privilege to work in the best workplace in Finland.

Do You Know Which Rows in Your SharePoint List Are Hot and Which Cold?

Since the beginning, Cloudriven’s Virta customers have used heat maps to examine which accounts are the most important and how well they’ve been managed lately. Data visualization can also be useful in common information work and, to be exact, in SharePoint. That is why we released a Sharepoint app called List Data Visualizer which can be installed into SharePoint directly from Microsoft Office Store.

History of Gamification of Sales in Finland

It all started in spring 2007. I got a chance to lead a product development team which had the target to implement a CRM system for salespeople. How would we get the salesperson to become interested in using CRM so that she would log all her activities there? How to build an attractive user-interface which would at the same time show all the relevant information? What if the application would be game-like, even addictive.